Privacy Policy

Privacy Policy

At Petveora, accessible from petveora.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Petveora and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect When you visit or make a purchase from our store, we collect certain details to fulfill your order and provide a reliable shopping experience.

  • Personal Information: This includes your name, billing address, shipping address, email address, and phone number, which you provide to us during checkout.

  • Device Information: When you browse our site, we automatically collect details about your device, web browser, IP address, time zone, and cookies installed on your device to help optimize site performance.

2. How We Use Your Information We use the information we collect in various ways, including to:

  • Process, pack, and ship your orders securely.

  • Communicate with you regarding order confirmations, updates, and tracking numbers.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products, when in line with the preferences you have shared with us.

3. Third-Party Sharing & Data Processing We share your personal information with trusted third-party service providers to help us run our business operations:

  • Shopify: We use Shopify to power our online store. Shopify securely processes your order details.

  • Shopify Payments: Your financial billing data is securely routed through Shopify Payments for payment processing. We do not store, view, or have access to your full credit card details.

  • Shipping Carriers: We share your name, phone number, and delivery address with our logistics partners to fulfill your physical shipment within the United States.

4. Cookies and Web Beacons Like any other e-commerce website, Petveora uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Data Retention When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights If you are a resident of certain jurisdictions, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

 

Customer Support & Business Information

  • Website: petveora.com

  • Phone Number: +1 305-682-8858

  • Support Email: Petveora@gmail.com

  • Business Address: 19501 Biscayne Blvd, Aventura, FL 33180, USA

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)